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Complaints Policy

Welcome to our Complaints Policy for Stronger and Sexy. 

At StrongerAndSexy.com, we are committed to maintaining a safe and respectful online environment for our users. We take complaints seriously and strive to address any concerns promptly and fairly. This Complaints Policy outlines the procedures for reporting and resolving complaints regarding content that may be illegal or violates our Standards.

1. Reporting Complaints

Users are encouraged to report any content that they believe may be illegal or goes against our Standards. Complaints can be submitted through the following channels:

All complaints should include the following information:

  • Your contact information (name, email address, and phone number).
  • A clear and detailed description of the content or behavior in question.
  • Any evidence or supporting documents (e.g., screenshots, links) that can help us investigate the complaint.

2. Acknowledgment and Response

Upon receiving a complaint, we will acknowledge receipt within 48 hours. We will then review and resolve the complaint within seven (7) business days from the date of acknowledgment, unless additional time is required due to the complexity of the issue. During this time, the reported content may be temporarily removed pending the outcome of the investigation.

3. Review Process

Our review process is as follows:

a. Investigation: We will conduct a thorough investigation into the reported content or behavior to determine if it violates our Standards or is illegal.

b. Decision: Based on the investigation, we will make a decision regarding the reported content or behavior. This decision may include removal, modification, or no action, depending on the findings.

4. Potential Outcomes

The potential outcomes of any investigations or reviews may include but are not limited to:

  • Content removal or modification.
  • Suspension or termination of the user’s account.
  • Legal action if the content is deemed illegal.
  • No action if the reported content is found to be compliant with our Standards.

4. Appeals Process

If a user disagrees with the decision made by StrongerAndSexy.com, they have the right to appeal the decision. The appeals process is as follows:

a. Appeals must be submitted in writing to support@strongerandsexy.com within seven (7) days of receiving the initial decision.

b. The appeals committee, consisting of impartial individuals not involved in the original decision, will review the appeal and make a final determination within fourteen (14) business days.

c. The decision of the appeals committee is final and binding.

Conclusion

StrongerAndSexy.com is dedicated to maintaining a safe and respectful online community. We encourage users to report any content that violates our Standards or may be illegal, and we will promptly investigate and resolve complaints following the outlined procedures. We are committed to ensuring a fair and transparent process for all parties involved.

For any questions or clarifications regarding this Complaints Policy, please contact us at support@strongerandsexy.com.

[Last Updated: September 7, 2023]

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